Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of acumenlogic.co.uk and the platform at app.acumenlogic.co.uk (together, the “Service”) provided by Acumen Logic Ltd, a company registered in England and Wales (company number 16032469) with its registered office at 1 Factory Row, Beccles Road, Thurlton, Norwich, NR14 6AJ, United Kingdom (“Acumen Logic”, “we”, “us” or “our”). Please read them carefully. By creating an account or by buying a paid plan you agree to be bound by these Terms.

1. Definitions

• “Account” — the registered user account you create to access the Service.
• “Free tier” — the unpaid level of access, currently consisting of the Acumen Logic Benchmark assessment and its estimated percentile; one sitting of one full practice test each for SHL, Aon and Cappfinity; your score and the correct answer to every question on each of these; the worked method for one question per sitting; and the first unit of one drill.
• “Pro” — the paid tier giving access to provider‑specific practice tests, drills, mini‑lessons, analytics and recommendations. Pro is sold on three plans, and all three give the same access:
• “Test Week” — £8, renewing every 7 days until you cancel.
• “Month” — £24, renewing every month until you cancel.
• “Season Pass” — £59, paid once for 90 days. It does not renew.
• Test Week and Month are “renewing plans”. On every plan, access starts when we receive confirmation of your payment. An Annual Pass bought before these plans were introduced continues on the terms that applied when it was bought, until it ends.
• “Content” — the assessments, drills, lessons, breakdowns, analytics, written copy and other digital materials we make available through the Service.
• “Consumer” has the meaning given in the Consumer Rights Act 2015.

2. Eligibility

To use the Service you must be at least 16 years old, have legal capacity to enter into a binding contract under the laws of England and Wales, and provide accurate information when registering. The Service is built and marketed for use in the United Kingdom; if you access it from elsewhere you do so at your own risk and at your own responsibility for local law.

3. Your account

• You are responsible for keeping your password confidential and for everything that happens under your account.
• One account per person. You may not share your access, sell it, or transfer it.
• You must verify your email address — we use this both to confirm you are the account holder and to send you assessment results, security alerts and account‑related messages.
• If you believe your account has been used without authorisation, contact us at support@acumenlogic.co.uk immediately.

4. Ordering Pro and how the contract is formed

When you purchase a Pro plan:

• Prices are in GBP. Acumen Logic Ltd is not currently registered for VAT, so VAT is not charged on purchases. If our registration status changes, prices and invoices will be updated accordingly.
• Payment is taken by Stripe Payments UK Ltd. We do not see, store or have access to your card details.
• The contract is formed when Stripe confirms your payment and we send the order confirmation email. Until that point we may decline an order, in which case any amount taken will be refunded in full.
• Renewal and reminders. Test Week and Month renew automatically, at the same price, on the date shown in Settings → Billing, until you cancel. We email you before each renewal: the day before for Test Week, and 3 days before for Month.
• Cancelling. You can cancel a renewing plan at any time: go to Settings → Billing, open the billing portal (provided by our payment processor, Stripe) and choose Cancel. You keep access until the end of the period you have paid for, and nothing further is charged.
• Failed payments. If a renewal payment fails, we email you a link to update your card. Your access continues for 3 days while we retry. If it still fails, the plan ends and your account returns to the Free tier.
• Season Pass. The Season Pass is a fixed‑term, one‑off purchase. It does not renew, and we never take a further payment for it. Access stops on the end date.
• Price changes. The price you pay is the price shown when you buy. We may change our prices for new purchases. If we do, your Test Week or Month price stays the same for as long as you stay subscribed. A change never affects a Season Pass you have already bought.
• Offers. If you start to cancel a renewing plan, we may offer you a one‑off discount on your next payment. It applies to that one payment only; later payments return to your normal price. You can decline it and cancel in the same step.
• We tell you the total price before you pay. There are no set‑up fees, booking fees or other charges added at the end of the process.
• You may continue to use the Free tier without payment for as long as your account is active.

Immediate‑access acknowledgement at checkout. Before completing payment you will be asked to (1) expressly consent that we begin supplying the digital Content to you immediately upon successful payment and (2) acknowledge that, by doing so, you lose your 14‑day right to cancel the contract under reg. 37 of the Consumer Contracts Regulations 2013. Test Week and Month are one contract that renews. You give this consent once, when you first subscribe; it is not repeated at each renewal, and a renewal does not restart the 14‑day period. You can still stop future payments at any time (see above). We retain a record of these acknowledgements as evidence. The full effect of this on your refund rights is set out in the Refund & Cancellation Policy.

5. Licence and use of the Content

For as long as your Pro term is in force (or for as long as your Free account exists, in respect of Free Content) we grant you a personal, limited, non‑exclusive, non‑transferable, revocable licence to access and use the Content for your own personal, non‑commercial preparation. We retain all intellectual property rights in the Content, the platform and the brand. ACUMEN LOGIC is a registered trade mark of Acumen Logic Ltd (UK trade mark no. UK00004321926); nothing in these Terms grants you any right to use it. The licence ends when your Pro term ends, when your account is closed, or when these Terms terminate — whichever is first.

6. Acceptable use

You agree that you will not, and will not permit anyone else to:

• Copy, scrape, mirror, redistribute, resell, sublicense or publish any of the Content (including question text, breakdowns, mini‑lessons, analytics screens or scoring methodology), other than for your own personal study.
• Use the Content to train, fine‑tune, evaluate or test any artificial‑intelligence model, language model or machine‑learning system, whether commercial or otherwise.
• Reverse‑engineer, decompile, attempt to extract source code, or interfere with the operation or security of the Service.
• Use automated systems, bots or scrapers to access the Service.
• Access the Service in order to build a competing product or service.
• Misrepresent yourself, hold yourself out as another user, or use the Service for any unlawful, fraudulent or harmful purpose.

7. Practice content and assessment outcomes

The Content is for educational practice only. Acumen Logic is independent and is not affiliated with, endorsed by or sponsored by any test publisher, employer or recruiter. Provider‑specific assessments are replica practice formats built by us — they are not actual employer assessments and they do not guarantee any particular result on a real assessment or in any recruitment process. See the Disclaimer for the full position on percentile estimation and outcomes.

8. Service availability and changes

We aim to keep the Service available at all times, but we do not promise uninterrupted access. We may need to suspend the Service for maintenance, improvements, security or for reasons outside our reasonable control. Where downtime is planned, we will give at least 48 hours’ notice by email or in‑app, except where a security fix has to be applied sooner. We may also add, remove or change Content from time to time; if we materially reduce the value of a Pro plan you have already paid for, we will offer you a fair pro‑rata refund for the unused portion.

What you need. The Service runs in a web browser on a phone, tablet or computer; there is nothing to download. Use an up‑to‑date version of Chrome, Safari, Edge or Firefox, and a stable internet connection. Some timed tests are easier on a larger screen.

9. Suspension and termination

We may suspend or terminate your access to the Service, with or without notice, where:

• You are in material breach of these Terms (including the acceptable‑use clause above).
• We are required to do so by law, regulator or court.
• We have reasonable grounds to suspect fraud, payment dispute abuse or chargeback fraud associated with your account.
• Your account has been inactive for at least 24 months and we have given you at least 30 days’ notice by email that we intend to close it. We will not close an account with a paid plan still running.

You can close your account at any time from Settings in the platform, or by emailing us. Closure does not entitle you to a refund except as set out in the Refund & Cancellation Policy.

10. Liability

Nothing in these Terms limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any liability that cannot lawfully be limited under the Consumer Rights Act 2015 or other consumer protection legislation; or breach of the implied terms as to title.

Subject to that:

• We provide the Service on an “as available” basis. To the extent permitted by law, we exclude all implied warranties not expressly granted in these Terms.
• We are not liable for indirect, special or consequential losses, loss of profits, loss of opportunity, loss of recruitment or career outcomes, or loss of data that we did not directly cause.
• Our total liability to you in connection with the Service is capped at the greater of (a) the total amount you have paid us in the 12 months preceding the event giving rise to the claim, and (b) £100. This cap does not apply to amounts owed to you as refunds where you are otherwise entitled to them.

11. Indemnity

You agree to indemnify Acumen Logic against any third‑party claim, loss, cost or liability arising from (a) your breach of these Terms, (b) your unlawful use of the Service, or (c) your infringement of a third‑party right while using the Service.

12. Refunds

Refund and cancellation rights are set out in the Refund & Cancellation Policy, which forms part of these Terms. In summary: Pro is digital content you can use as soon as you pay, so the 14‑day right to cancel does not apply once access starts (clause 4 above). We refund your most recent payment in full for the reasons set out in that policy, including a charge made by mistake and a plan you have not used at all. We do not refund a change of mind after you have used Pro. Your rights if the Content is faulty, not as described or not fit for purpose are unaffected.

13. Changes to these Terms

We may change these Terms from time to time. The “last updated” date at the top will reflect the latest version. If we make material changes that affect existing paid users, we will give at least 14 days’ notice by email or in‑app and offer a pro‑rata refund of the unused portion of any current paid term if you do not wish to accept the new Terms.

14. General

• Entire agreement: these Terms, together with the Privacy Policy, Cookie Policy, Refund & Cancellation Policy and Disclaimer, are the entire agreement between you and us.
• Severability: if any clause is held to be unenforceable, the rest stays in force.
• No waiver: if we do not enforce a right, that does not waive it.
• Assignment: you may not transfer your account or your rights under these Terms. We may transfer ours on reasonable notice as part of a sale or restructure.
• Third‑party rights: these Terms do not give any third party any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that a consumer resident in Scotland or Northern Ireland may bring proceedings in their home jurisdiction. You may also be entitled to use a relevant alternative dispute resolution scheme — we will tell you about any applicable scheme if a dispute arises that we cannot resolve directly.

16. Contact

• Email: support@acumenlogic.co.uk
• Post: Acumen Logic Ltd, 1 Factory Row, Beccles Road, Thurlton, Norwich, NR14 6AJ, United Kingdom